What you should know.
Notifications can only be modified through the webpotal. Go to fixer.com and log into your account using a computer or laptop. This option is not available through the mobile app.
Make sure to add the customer cell phone number and email address when adding them to the system to ensure they receive email and SMS notifications.
You can turn off SMS and Email notification for individual customers through the customer profile page.
To prevent disturbing customers late at night, you can restrict SMS notification to be sent only between 7:00 am and 9:00 pm. To enable this option, go to the SMS notification setting page and click the notification icon located in the upper right corner.
Tip. Add yourself as a customer and go through the workflow so you can get a better understand of how things work. Watch explainer videos ->
Customize notifications:
1) Start by opening the notifications page, located under “More" in the top navigation bar, then choose “settings” from the drop-down menu.
2) Next, choose what type of notification you like to customize. You have 2 options.
Customer (Email) notifications
Customer (SMS) notifications.
3) Next, choose the notification you like to modify. Make your changes on the left side and preview the change on the right side.
Email templates contain a “Subject” and a “message”. However, there are no subject lines for SMS notification.
4) Next, customize your message with variables. To add a variable, click on the "Insert Variable" and choose an option from the drop-down menu. There are several variables to choose from. To remove a variable, simply highlight the variable and hit delete on the keyboard. If you make a mistake, just hit the "reset" button.
The variables will be filled in with the corresponding data related to the customer and task.
5) Once you're happy with the changes hit the "save setting" button.