What you should Know
What are customer notifications?
Notifications are automated messages that are delivered through email and text messages. They are used to communicate with your customers.
Do I need to do anything?
No, All notification are ready to go. You don't need to do anything unless you want to customize them.
What are the benefits?
Customer notifications increase efficiency by reducing the time spent contacting and communicating with customers. It also provides a better customer experience by keeping the customer informed throughout the job cycle. Its been proven to improve online reviews and results in more referrals.
Do I have control over the notifications?
Yes, you have full control over your notifications. You can disable notifications for individual customers through the customer profile page, and you can control which notifications your customers receive. For example, when you schedule a job, there's a checkbox labeled notify customer, if checked the customer will receive the notification, unchecked they won't be disturbed.
Can I customize the message?
Yes, all notifications are 100% customizable through the online web portal by visiting fixer.com via a computer or laptop. Watch this tutorial video
Notification break down
Visit scheduled: When you schedule or reschedule a visit, the system will send the customer a appointment conformation via email and send them an SMS message. The information includes the date and time of the visit.
Job scheduled: When you schedule or reschedule a job, the customer will receive an appointment conformation via email or SMS with the date and time the job will take place.
24hr Appointment reminder: This notification is sent 24 hrs before the job is schedule to take place. This notification is only sent if the job is scheduled 3 days out.
Send Estimate: You can generate an estimate and send it to your customers with just one click via email or SMS. They can preview the estimate and approve or decline the offer. You will be notified when the customer makes their decision.
Estimate follow up: If you're to busy to follow up with the customer, you can use the automated estimate follow-up notification to start the conversation. This notification is sent via email. You can trigger the notification on the estimate page.
Estimate set to expire: If you set an expiration date on your estimate then this notification is sent to the customer via email 3 days before the estimate is set to expire. You can trigger the notification on the estimate page. The is useful to remind the customer to act on the estimate if forgotten.
Send invoice: When you generate an invoice you can email it to the customer with one click. If you set up the stripe integration, then you can allow the customer to pay their invoice online.
Late payment reminder: This notification is used to notify the customer when an invoice becomes past-due. This email is sent the day after it becomes past due.
Receipt: The receipt notification is sent via email after a payment is recorded.
On my way: Within the FixerPro App, you can notify the customer that you're en route. This is triggered on the job page.